Please read these Terms and Conditions (“Terms”) carefully before using the Glamouresso website. By accessing or using our Website, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, please do not use the Website.
1. Introduction and Agreement
This Website is owned and operated by Glamouresso. Throughout these Terms, “we,” “us,” and “our” refer to Glamouresso.
By using this site, you confirm that you are at least 18 years old or are accessing the site under the supervision of a parent or guardian.
2. Intellectual Property Rights
All content on the Glamouresso Website, including text, logos, product images, videos, trademarks, and graphics, is the property of Glamouresso or its suppliers and is protected by the intellectual property laws of Pakistan. You may not use, reproduce, or exploit any content from the Website without our express written permission.
3. Products, Pricing, and Authenticity
a. Product Accuracy: We take great care to ensure that product descriptions, shades, and images are accurate. However, slight variations in color may occur due to screen settings. We do not warrant that product descriptions are completely error-free.
b. Authenticity Guarantee: Glamouresso is committed to providing 100% genuine and authentic beauty products. We source directly from authorized distributors and brands to ensure the highest quality.
c. Pricing: All prices are listed in PKR (Pakistani Rupees). Prices are subject to change without notice. In the event of a pricing error, we reserve the right to refuse or cancel the order, whether or not the order has been confirmed and charged.
4. Order, Payment, and Cancellation
a. Order Acceptance: Your placement of an order does not automatically constitute our acceptance. Our acceptance of your order is confirmed only when the product is dispatched from our warehouse and you receive a shipping confirmation email.
b. Payment Methods: We accept the following payment methods:
- Cash on Delivery (COD): Available nationwide, subject to our logistics partner’s service area and any maximum order value limit we may impose.
- Bank Transfer / Online Payment: Accept various paying options.
c. Cancellation by Us: We reserve the right to cancel any order if a product is out of stock, there is an error in pricing, or if we suspect fraudulent activity. If your online payment was processed for a cancelled order, we will initiate a full refund.
d. Cancellation by Customer: You may cancel an order only if it has not yet been processed or dispatched. Please contact our Customer Care team immediately to check the status.
5. Shipping and Delivery
a. Delivery Timeframes: We strive to deliver orders in the shortest time possible. Estimated delivery times are generally 3-7 working days depending on your city (Karachi, Lahore, Islamabad, etc.) but are not guaranteed and can be affected by unforeseen events or public holidays.
b. Risk of Loss: The risk of loss for items purchased passes to you upon our delivery of the items to the carrier. We are not responsible for packages lost or stolen after they are confirmed as delivered to the address provided.
c. Incorrect Address: Customers are responsible for providing the correct delivery address. We will not be liable for any loss or delay due to an incorrect address provided by you.
6. Returns and Refunds
All returns and exchanges are governed by our separate Returns & Refund Policy. By placing an order, you agree to the terms outlined in that policy, including rules regarding sealed packaging and product eligibility for return.
7. Limitation of Liability and Disclaimer
Glamouresso provides this Website on an “as is” and “as available” basis. We shall not be liable for any special, incidental, indirect, or consequential damages that result from the use of, or the inability to use, the products or the services on this Website, even if Glamouresso has been advised of the possibility of such damages. Your use of this Website is solely at your own risk.
8. Governing Law and Jurisdiction
These Terms and Conditions shall be governed by and construed in accordance with the laws of the Islamic Republic of Pakistan.
Any dispute, difference, or claim arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the competent courts located in Karachi.